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We are continuing to investigate an issue that is preventing Canadian clients from accessing TheWorxHub using 'clientname.theworxhub.ca' URLs.
At this time, we cannot confirm whether the previous URL will be restored, so users should use the currently supported URL going forward to ensure uninterrupted access: 'clientname.theworxhub.com'
We recommend updating any bookmarks, shortcuts, or saved links to the supported URL above. We sincerely apologize for the inconvenience and understand how important consistent access is for your teams. We are taking this seriously and are strengthening our internal domain management processes to help prevent similar issues going forward. We will share additional updates as we have more information. Please contact ams-support.si@siemens.com if you have any questions"
Posted Jul 15, 2026 - 16:36 EDT
Update
We are continuing to investigate an issue that is preventing Canadian clients from accessing TheWorxHub using 'clientname.theworxhub.ca' web addresses. If you are experiencing this issue, you can access your system by using the matching 'theworxhub.com' web address instead (for example, 'clientname.theworxhub.com'). Our team is actively working to resolve the issue as quickly as possible. We will continue to provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience while we work on a solution.
Posted Jul 06, 2026 - 18:25 EDT
Investigating
Our team is currently investigating an issue impacting access to TheWorxHub for Canadian clients. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact support@brightlysoftware.com if you have any questions.
Posted Jul 06, 2026 - 16:09 EDT
This incident affects: TheWorxHub (TheWorxHub - Senior Living Canada).