Siemens Asset Management Software Status Page

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TheWorxHub - Access Issue for Canadian clients
Update - We are continuing to investigate an issue that is preventing Canadian clients from accessing TheWorxHub using 'clientname.theworxhub.ca' URLs.

At this time, we cannot confirm whether the previous URL will be restored, so users should use the currently supported URL going forward to ensure uninterrupted access: 'clientname.theworxhub.com'

We recommend updating any bookmarks, shortcuts, or saved links to the supported URL above. We sincerely apologize for the inconvenience and understand how important consistent access is for your teams. We are taking this seriously and are strengthening our internal domain management processes to help prevent similar issues going forward.
We will share additional updates as we have more information. Please contact ams-support.si@siemens.com if you have any questions"
Jul 15, 2026 - 16:36 EDT
Update - We are continuing to investigate an issue that is preventing Canadian clients from accessing TheWorxHub using 'clientname.theworxhub.ca' web addresses.
If you are experiencing this issue, you can access your system by using the matching 'theworxhub.com' web address instead (for example, 'clientname.theworxhub.com').
Our team is actively working to resolve the issue as quickly as possible. We will continue to provide updates as more information becomes available.
We apologize for the inconvenience and appreciate your patience while we work on a solution.
Jul 06, 2026 - 18:25 EDT
Investigating - Our team is currently investigating an issue impacting access to TheWorxHub for Canadian clients. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact support@brightlysoftware.com if you have any questions.
Jul 06, 2026 - 16:09 EDT
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Critical Alarm Automation Operational
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InventoryDirect Operational
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TheWorxHub Major Outage
TheWorxHub - Senior Living USA Operational
TheWorxHub - USA - Healthcare Operational
TheWorxHub - USA - Api Operational
TheWorxHub - Senior Living Canada Major Outage
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Aug 7, 2026

No incidents reported today.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

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Aug 4, 2026

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Aug 3, 2026

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Aug 2, 2026

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Aug 1, 2026

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Jul 31, 2026

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Jul 30, 2026

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Jul 29, 2026

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Jul 28, 2026

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Jul 27, 2026

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Jul 24, 2026

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