Siemens Asset Management Software Status

Siemens Asset Management Software Status Page

Welcome to the Siemens Asset Management Software Status Page — your go-to source for real-time updates on product and service health. Available 24/7/365, this page provides transparent, timely information about service availability, incidents, and resolutions. We're committed to keeping you informed with clear, reliable updates so you can stay confident in the services you rely on every day.

For more information on our products and services please visit: Community Site | Help Site | Siemens Asset Management Software

TheWorxHub - Access Issue for Canadian clients

Update - We are continuing to investigate an issue that is preventing Canadian clients from accessing TheWorxHub using 'clientname.theworxhub.ca' URLs.

At this time, we cannot confirm whether the previous URL will be restored, so users should use the currently supported URL going forward to ensure uninterrupted access: 'clientname.theworxhub.com'

We recommend updating any bookmarks, shortcuts, or saved links to the supported URL above. We sincerely apologize for the inconvenience and understand how important consistent access is for your teams. We are taking this seriously and are strengthening our internal domain management processes to help prevent similar issues going forward.
We will share additional updates as we have more information. Please contact ams-support.si@siemens.com if you have any questions"
Jul 15, 2026 - 16:36 EDT

Update - We are continuing to investigate an issue that is preventing Canadian clients from accessing TheWorxHub using 'clientname.theworxhub.ca' web addresses.
If you are experiencing this issue, you can access your system by using the matching 'theworxhub.com' web address instead (for example, 'clientname.theworxhub.com').
Our team is actively working to resolve the issue as quickly as possible. We will continue to provide updates as more information becomes available.
We apologize for the inconvenience and appreciate your patience while we work on a solution.
Jul 06, 2026 - 18:25 EDT

Investigating - Our team is currently investigating an issue impacting access to TheWorxHub for Canadian clients. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact support@brightlysoftware.com if you have any questions.
Jul 06, 2026 - 16:09 EDT

Confirm Operational

Confirm OnDemand APAC Operational

Confirm OnDemand EMEA - Oracle Operational

Confirm OnDemand EMEA - SQL Server Operational

Confirm OnDemand US Operational

Work and Asset Management Operational

Asset Essentials Operational

MaintenanceDirect Operational

PMDirect Operational

Planned Maintenance Operational

Work Order Operational

Maintenance Manager for EDU Operational

CapitalForecastDirect Operational

Critical Alarm Automation Operational

SchoolDude WorkCenter Operational

Capital Forecast Operational

Critical Alarm Operational

FacilityDude Work Center Operational

InventoryDirect Operational

Inventory Wireless Operational

Inventory Operational

Asset Essentials Analytics Operational

Origin Operational

Maintenance Manager for Manufacturing Operational

TheWorxHub Major Outage

TheWorxHub - Senior Living USA Operational

TheWorxHub - USA - Healthcare Operational

TheWorxHub - USA - Api Operational

TheWorxHub - Senior Living Canada Major Outage

Energy Management Operational

Energy Manager Operational

UtilityDirect Operational

Event Management Operational

Event Manager Operational

Facility Schedule Operational

FSDirect Operational

FSAutomation Operational

TripDirect Operational

Transportation Manager Operational

IT Asset Management Operational

Help Desk Operational

Incident Operational

Insight Operational

Mobile Device Management Operational

Dude Intelligence Operational

MySchoolBuilding Operational

MyFacilityDude Operational

Asset Management Software Academy Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 21, 2026

No incidents reported today.

Jul 20, 2026

Asset Essentials Mobile App - UK Login

Resolved - This issue has been resolved. Thank you for your patience. Please contact ams-assetessentials-support.si@siemens.com if you have any questions.
Jul 20, 12:58 EDT

Investigating - We are investigating an issue impacting logins to the UK version of the Asset Essentials Mobile app. Resolving this issue is our top priority, and our teams are working diligently to restore service as quickly as possible.
Thank you for your patience while we work through this issue. We will provide updates as more information becomes available.
If you have any questions, please contact ams-assetessentials-support.si@siemens.com.
Jul 20, 11:55 EDT

Jul 19, 2026

No incidents reported.

Jul 18, 2026

Siemens Asset Management Software Scheduled Maintenance - SchoolDude and Facility Dude

Completed - We have completed the scheduled maintenance. If you need assistance or more information, please contact Support at 1-877-655-3833 or ams-support.si@siemens.com.
Jul 18, 10:05 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 22:00 EDT

Scheduled - Siemens Asset Management Software will be performing scheduled maintenance on Friday, July 17th beginning at 10:00 PM ET to approximately 10:00 PM ET on Saturday, July 18th. Access to SchoolDude and Facility Dude products will be unavailable during this time. We apologize for any inconvenience this might cause. If you need assistance or more information, please contact Support at 1-877-655-3833 or ams-support.si@siemens.com.
Jul 17, 09:20 EDT

Jul 17, 2026

Jul 16, 2026

No incidents reported.

Jul 15, 2026

Unresolved incident: TheWorxHub - Access Issue for Canadian clients.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.