Investigating - Confirm® OnDemand UK & I
Users may experience problems accessing the Confirm OnDemand environment and receive a 'Certificate based Authentication error'.
This is being investigated as our top priority and we will rectify it as soon as possible.
We apologise for any inconvenience this is causing.
Oct 06, 2026 - 09:38 EDT
Users may experience problems accessing the Confirm OnDemand environment and receive a 'Certificate based Authentication error'.
This is being investigated as our top priority and we will rectify it as soon as possible.
We apologise for any inconvenience this is causing.
Oct 06, 2026 - 09:38 EDT
Monitoring - We have resolved an issue that affected SFTP access in Confirm OnDemand in the APAC region. Users may be prompted to accept a new host key when connecting to the SFTP service. The environment is operating normally, and we continue to monitor for any remaining access issues.
Sep 24, 2026 - 17:46 EDT
Sep 24, 2026 - 17:46 EDT
Update - We are continuing to investigate an issue that is preventing Canadian clients from accessing TheWorxHub using 'clientname.theworxhub.ca' URLs.
At this time, we cannot confirm whether the previous URL will be restored, so users should use the currently supported URL going forward to ensure uninterrupted access: 'clientname.theworxhub.com'
We recommend updating any bookmarks, shortcuts, or saved links to the supported URL above. We sincerely apologize for the inconvenience and understand how important consistent access is for your teams. We are taking this seriously and are strengthening our internal domain management processes to help prevent similar issues going forward.
We will share additional updates as we have more information. Please contact ams-support.si@siemens.com if you have any questions"
Jul 15, 2026 - 16:36 EDT
At this time, we cannot confirm whether the previous URL will be restored, so users should use the currently supported URL going forward to ensure uninterrupted access: 'clientname.theworxhub.com'
We recommend updating any bookmarks, shortcuts, or saved links to the supported URL above. We sincerely apologize for the inconvenience and understand how important consistent access is for your teams. We are taking this seriously and are strengthening our internal domain management processes to help prevent similar issues going forward.
We will share additional updates as we have more information. Please contact ams-support.si@siemens.com if you have any questions"
Jul 15, 2026 - 16:36 EDT
Update - We are continuing to investigate an issue that is preventing Canadian clients from accessing TheWorxHub using 'clientname.theworxhub.ca' web addresses.
If you are experiencing this issue, you can access your system by using the matching 'theworxhub.com' web address instead (for example, 'clientname.theworxhub.com').
Our team is actively working to resolve the issue as quickly as possible. We will continue to provide updates as more information becomes available.
We apologize for the inconvenience and appreciate your patience while we work on a solution.
Jul 06, 2026 - 18:25 EDT
If you are experiencing this issue, you can access your system by using the matching 'theworxhub.com' web address instead (for example, 'clientname.theworxhub.com').
Our team is actively working to resolve the issue as quickly as possible. We will continue to provide updates as more information becomes available.
We apologize for the inconvenience and appreciate your patience while we work on a solution.
Jul 06, 2026 - 18:25 EDT
Investigating - Our team is currently investigating an issue impacting access to TheWorxHub for Canadian clients. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact support@brightlysoftware.com if you have any questions.
Jul 06, 2026 - 16:09 EDT
Jul 06, 2026 - 16:09 EDT
Asset Essentials
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Asset Essentials UK
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Asset Essentials US
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Asset Essentials Analytics
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Confirm
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Confirm OnDemand APAC
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Confirm OnDemand EMEA - Oracle
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Confirm OnDemand EMEA - SQL Server
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Confirm OnDemand US
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Work and Asset Management
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MaintenanceDirect
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PMDirect
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Planned Maintenance
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Work Order
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Maintenance Manager for EDU
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CapitalForecastDirect
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Critical Alarm Automation
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SchoolDude WorkCenter
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Capital Forecast
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Critical Alarm
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FacilityDude Work Center
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InventoryDirect
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Inventory Wireless
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Inventory
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Origin
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Maintenance Manager for Manufacturing
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Work Manager
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TheWorxHub
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TheWorxHub - Senior Living USA
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TheWorxHub - USA - Healthcare
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TheWorxHub - USA - Api
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TheWorxHub - Senior Living Canada
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Energy Management
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Energy Manager
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UtilityDirect
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Event Management
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Event Manager
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Facility Schedule
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FSDirect
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FSAutomation
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TripDirect
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Transportation Manager
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IT Asset Management
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Help Desk
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Incident
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Insight
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Mobile Device Management
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Dude Intelligence
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MySchoolBuilding
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MyFacilityDude
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Asset Management Software Academy
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Partial Outage
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Maintenance