Event Manager – Unexpected Logout After Inactivity Prompt
Monitoring - Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! Please contact ams-events-support.si@siemens.com if you have any questions.
Oct 16, 2026 - 09:47 EDT
Investigating - Our team is currently investigating an issue causing an Inactivity message when working in Event Manager. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact ams-events-support.si@siemens.com if you have any questions.
Oct 15, 2026 - 14:08 EDT
Asset Essentials Operational
Asset Essentials UK Operational
Asset Essentials US Operational
Asset Essentials Analytics Operational
Confirm Operational
Confirm OnDemand APAC Operational
Confirm OnDemand EMEA - Oracle Operational
Confirm OnDemand EMEA - SQL Server Operational
Confirm OnDemand US Operational
SchoolDude and FacilityDude Products Operational
MaintenanceDirect Operational
PMDirect Operational
Planned Maintenance Operational
Work Order Operational
CapitalForecastDirect Operational
Critical Alarm Automation Operational
SchoolDude WorkCenter Operational
Capital Forecast Operational
Critical Alarm Operational
FacilityDude Work Center Operational
InventoryDirect Operational
Inventory Wireless Operational
Inventory Operational
Dude Intelligence Operational
UtilityDirect Operational
MySchoolBuilding Operational
MyFacilityDude Operational
Facility Schedule Operational
FSDirect Operational
FSAutomation Operational
TripDirect Operational
TheWorxHub Operational
TheWorxHub - Senior Living USA Operational
TheWorxHub - USA - Healthcare Operational
TheWorxHub - USA - Api Operational
TheWorxHub - Senior Living Canada Operational
IT Asset Management Operational
Help Desk Operational
Incident Operational
Insight Operational
Event Manager Operational
Energy Manager Operational
Origin Operational
Predictor Operational
Transportation Manager Operational
Maintenance Manager for EDU Operational
Maintenance Manager for Manufacturing Operational
Work Manager Operational
Assetic Cloud Platform Operational
Asset Management Software Academy Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Confirm® v26.30 - OnDemand APAC Staging Upgrade Oct 20, 2026 03:00-07:00 EDT

Our industry-leading Enterprise Asset Management solution, Confirm®, will be updated in the OnDemand Staging environment on Tuesday 20 October 2026 after business hours. During this time, the Staging environment will be unavailable.
Posted on Oct 15, 2026 - 12:11 EDT

Confirm® v26.30 - OnDemand US Production and Test Upgrade Nov 2, 2026 01:00-05:00 EST

Our industry-leading Enterprise Asset Management solution, Confirm®, will be updated to v26.30 in the OnDemand Staging environment on Friday 16 October 2026 after business hours. Following a successful test period, the Production and Test environments will be updated to v26.30 during the maintenance window on Monday 2 November 2026 from 1:00AM to 5:00AM EST. During this time, the Production and Test environments will be unavailable.
Posted on Oct 15, 2026 - 12:30 EDT

Confirm® v26.3 - OnDemand UK&I Production and Test Upgrade Nov 15, 2026 01:00-05:00 EST

Our industry-leading Enterprise Asset Management solution, Confirm®, has been updated to v26.30 in the Development environment. Following a successful testing period, Confirm will be updated in the OnDemand Production and Test environments during the maintenance window on Sunday 15 November 2026 from 06:00AM to 10:00AM GMT. During this time, the OnDemand Production and Test environments will be unavailable.
Posted on Oct 15, 2026 - 11:51 EDT

Confirm® v26.30 - OnDemand APAC Production and Test Upgrade Nov 20, 2026 00:00-04:00 EST

Our industry-leading Enterprise Asset Management solution, Confirm®, will be updated to v26.30 in the OnDemand Staging environment on Tuesday 20 October 2026 after business hours. Following a successful test period, the Production and Test environments will be updated to v26.30 during the maintenance window on Saturday 21 November 2026 at 00:00AM to 4:00AM AEDT. During this time, the Production and Test environments will be unavailable.
Posted on Oct 15, 2026 - 12:46 EDT

Oct 17, 2026

No incidents reported today.

Oct 16, 2026

TheWorxHub - Security Rounds Won’t Close (Mobile Only)
Resolved - This incident has been resolved.
Oct 16, 10:07 EDT
Investigating - Our team is currently investigating an issue impacting Security Rounds within TheWorxHub Mobile, where completed rounds are not closing as expected. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience!
Oct 15, 11:35 EDT

Oct 15, 2026

Confirm® v26.30 - OnDemand US Staging Upgrade
Completed - The scheduled maintenance has been completed.
Oct 15, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 18:00 EDT
Scheduled - Our industry-leading Enterprise Asset Management solution, Confirm®, will be updated in the OnDemand Staging environment on Friday at 16 October 2026 from 18:00PM to 22:00PM EDT. During this time, the Staging environment will be unavailable.
Oct 15, 12:04 EDT
Maintenance Manager for Education, Maintenance Manager for Manufacturing, Work Manager, and Transportation Manager - New User 'Welcome' Email Issue
Resolved - The issue with the incorrect Support email address appearing in new user 'Welcome' emails has been resolved.

Please use ams-support.si@siemens.com for Support inquiries. If you previously attempted to contact Support and were unable to reach us, please try again using this email address.

We apologize for any inconvenience or confusion this may have caused.
Oct 15, 16:29 EDT
Identified - We have identified an issue with new user 'welcome' emails for Maintenance Manager for Education, Maintenance Manager for Manufacturing, Work Manager, and Transportation Manager where an incorrect Support email address is being displayed.

This does not impact your ability to contact Support. Please use ams-support.si@siemens.com for assistance.

We are actively working to correct the email address and apologize for any confusion this may cause.
Oct 15, 11:43 EDT

Oct 14, 2026

No incidents reported.

Oct 13, 2026

TheWorxHub - Access Issue for Canadian clients
Resolved - Please use clientname.theworxhub.com for all future account access.

We apologize for any inconvenience this change may have caused. If you have any questions or concerns, please contact Support at ams-support.si@siemens.com.
Oct 13, 12:58 EDT
Update - We are continuing to investigate an issue that is preventing Canadian clients from accessing TheWorxHub using 'clientname.theworxhub.ca' URLs.

At this time, we cannot confirm whether the previous URL will be restored, so users should use the currently supported URL going forward to ensure uninterrupted access: 'clientname.theworxhub.com'

We recommend updating any bookmarks, shortcuts, or saved links to the supported URL above. We sincerely apologize for the inconvenience and understand how important consistent access is for your teams. We are taking this seriously and are strengthening our internal domain management processes to help prevent similar issues going forward.
We will share additional updates as we have more information. Please contact ams-support.si@siemens.com if you have any questions"
Jul 15, 16:36 EDT
Update - We are continuing to investigate an issue that is preventing Canadian clients from accessing TheWorxHub using 'clientname.theworxhub.ca' web addresses.
If you are experiencing this issue, you can access your system by using the matching 'theworxhub.com' web address instead (for example, 'clientname.theworxhub.com').
Our team is actively working to resolve the issue as quickly as possible. We will continue to provide updates as more information becomes available.
We apologize for the inconvenience and appreciate your patience while we work on a solution.
Jul 6, 18:25 EDT
Investigating - Our team is currently investigating an issue impacting access to TheWorxHub for Canadian clients. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact support@brightlysoftware.com if you have any questions.
Jul 6, 16:09 EDT

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

Confirm® OnDemand APAC - SFTP Access
Resolved - This incident has been resolved.
Oct 7, 04:46 EDT
Monitoring - We have resolved an issue that affected SFTP access in Confirm OnDemand in the APAC region. Users may be prompted to accept a new host key when connecting to the SFTP service. The environment is operating normally, and we continue to monitor for any remaining access issues.
Sep 24, 17:46 EDT

Oct 6, 2026

Confirm® OnDemand UK & I - Certificate based Authentication error opening Enterprise
Resolved - This incident has been resolved.
Oct 6, 10:57 EDT
Investigating - Confirm® OnDemand UK & I

Users may experience problems accessing the Confirm OnDemand environment and receive a 'Certificate based Authentication error'.

This is being investigated as our top priority and we will rectify it as soon as possible.

We apologise for any inconvenience this is causing.
Oct 6, 09:38 EDT
Unable to log in to Confirm Enterprise OnDemand Production
Resolved - This incident has been resolved.
Oct 6, 07:08 EDT
Investigating - Confirm® OnDemand UK & I

Users are unable to log in to Confirm Enterprise OnDemand Production. Users who are logged in are not affected.

This is being investigated as our top priority and we will rectify it as soon as possible.

We apologise for any inconvenience this is causing.
Oct 6, 07:03 EDT

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

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