Welcome to the Siemens Asset Management Software Status Page — your go-to source for real-time updates on product and service health. Available 24/7/365, this page provides transparent, timely information about service availability, incidents, and resolutions. We're committed to keeping you informed with clear, reliable updates so you can stay confident in the services you rely on every day.
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Monitoring - Our team has implemented a fix for this issue. Services have been restored in most areas and are working properly. We will continue to monitor all systems to ensure full restoration. Thank you for your patience!
If you experience latency when opening Event Details from the Pending Events list, a workaround is available. Use the Event List, filter for Pending events, and open Event Details from there. This provides access to the same events through a faster path while our team continues investigating improvements to the Pending Events workflow.
Update - We continue to investigate this issue as our highest priority. We apologize for the inconvenience and will continue to provide updates on this page. Please contact ams-events-support.si@siemens.com if you have any questions.
Aug 12, 2026 - 13:40 EDT
Investigating - Our team is currently investigating intermittent latency issues when working in Event Manager. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contact ams-events-support.si@siemens.com if you have any questions.
Aug 11, 2026 - 09:58 EDT
Update - We are continuing to investigate an issue that is preventing Canadian clients from accessing TheWorxHub using 'clientname.theworxhub.ca' URLs.
At this time, we cannot confirm whether the previous URL will be restored, so users should use the currently supported URL going forward to ensure uninterrupted access: 'clientname.theworxhub.com'
We recommend updating any bookmarks, shortcuts, or saved links to the supported URL above. We sincerely apologize for the inconvenience and understand how important consistent access is for your teams. We are taking this seriously and are strengthening our internal domain management processes to help prevent similar issues going forward. We will share additional updates as we have more information. Please contact ams-support.si@siemens.com if you have any questions"
Jul 15, 2026 - 16:36 EDT
Update - We are continuing to investigate an issue that is preventing Canadian clients from accessing TheWorxHub using 'clientname.theworxhub.ca' web addresses. If you are experiencing this issue, you can access your system by using the matching 'theworxhub.com' web address instead (for example, 'clientname.theworxhub.com'). Our team is actively working to resolve the issue as quickly as possible. We will continue to provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience while we work on a solution.
Jul 06, 2026 - 18:25 EDT
Investigating - Our team is currently investigating an issue impacting access to TheWorxHub for Canadian clients. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact support@brightlysoftware.com if you have any questions.
Jul 06, 2026 - 16:09 EDT
Asset Essentials
Operational
Asset Essentials UK
Operational
Asset Essentials US
Operational
Confirm
Operational
Confirm OnDemand APAC
Operational
Confirm OnDemand EMEA - Oracle
Operational
Confirm OnDemand EMEA - SQL Server
Operational
Confirm OnDemand US
Operational
Work and Asset Management
Operational
MaintenanceDirect
Operational
PMDirect
Operational
Planned Maintenance
Operational
Work Order
Operational
Maintenance Manager for EDU
Operational
CapitalForecastDirect
Operational
Critical Alarm Automation
Operational
SchoolDude WorkCenter
Operational
Capital Forecast
Operational
Critical Alarm
Operational
FacilityDude Work Center
Operational
InventoryDirect
Operational
Inventory Wireless
Operational
Inventory
Operational
Asset Essentials Analytics
Operational
Origin
Operational
Maintenance Manager for Manufacturing
Operational
TheWorxHub
Major Outage
TheWorxHub - Senior Living USA
Operational
TheWorxHub - USA - Healthcare
Operational
TheWorxHub - USA - Api
Operational
TheWorxHub - Senior Living Canada
Major Outage
Energy Management
Operational
Energy Manager
Operational
UtilityDirect
Operational
Event Management
Operational
Event Manager
Operational
Facility Schedule
Operational
FSDirect
Operational
FSAutomation
Operational
TripDirect
Operational
Transportation Manager
Operational
IT Asset Management
Operational
Help Desk
Operational
Incident
Operational
Insight
Operational
Mobile Device Management
Operational
Dude Intelligence
Operational
MySchoolBuilding
Operational
MyFacilityDude
Operational
Asset Management Software Academy
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 16, 2026
No incidents reported today.
Aug 15, 2026
No incidents reported.
Aug 14, 2026
Unresolved incident: Event Manager – Intermittent Latency During Navigation.