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The issue with the incorrect Support email address appearing in new user 'Welcome' emails has been resolved.
Please use ams-support.si@siemens.com for Support inquiries. If you previously attempted to contact Support and were unable to reach us, please try again using this email address.
We apologize for any inconvenience or confusion this may have caused.
Posted Oct 15, 2026 - 16:29 EDT
Identified
We have identified an issue with new user 'welcome' emails for Maintenance Manager for Education, Maintenance Manager for Manufacturing, Work Manager, and Transportation Manager where an incorrect Support email address is being displayed.
This does not impact your ability to contact Support. Please use ams-support.si@siemens.com for assistance.
We are actively working to correct the email address and apologize for any confusion this may cause.
Posted Oct 15, 2026 - 11:43 EDT
This incident affected: Transportation Manager, Maintenance Manager for EDU, Maintenance Manager for Manufacturing, and Work Manager.