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We are validating the remaining SFTP user accounts and continue to monitor the situation.
Posted Sep 24, 2026 - 10:17 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 24, 2026 - 07:54 EDT
Update
SFTP access has been restored and we are validating individual user accounts.
Posted Sep 24, 2026 - 07:52 EDT
Update
We are continuing to work on the SFTP access issue in the Confirm OnDemand environment. This is our top priority and we will rectify it as soon as possible.
We apologise for any inconvenience this is causing.
Posted Sep 24, 2026 - 06:19 EDT
Investigating
Users are experiencing problems using SFTP to access the Confirm OnDemand environment. This is being investigated as our top priority and we will rectify it as soon as possible.
We apologise for any inconvenience this is causing.