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We are actively investigating an issue in Asset Essentials that is preventing some users from creating requests. This appears to impact a specific workflow within the application and is not widespread. Our teams are working diligently to identify the root cause and implement a fix. We apologize for the inconvenience and will continue to post updates on this page. Please contact assetessentialshelp@brightlysoftware.com if you have any questions.
Posted Nov 20, 2025 - 11:15 EST
This incident affected: Asset Essentials (Asset Essentials US).